Verizon Fios, the firm’s fiber optic community, seems to be experiencing outages in lots of places on the US East Coast.
User stories of issues with Verizon on Downdetector peaked at greater than 22,000, and there are nonetheless hotspots on Downdetector’s outage map for Verizon in Boston, New York City, Washington, DC, and extra. A couple of Verge staffers are experiencing outages as properly, although one is seeing their service return often.
Verizon’s help account on Twitter has replied to some people reporting issues, saying that it has been “informed of a potential outage in the area.” The account additionally mentioned there was a fiber minimize in Brooklyn, and later on Tuesday, the firm shared that the minimize was impacting a “small number of local Fios customers” and that technicians have been working to sort things.
We are conscious of a fiber minimize in Brooklyn, N.Y. impacting a small variety of native Fios prospects there. We have technicians on the scene and are working to rapidly restore service.
— Verizon Support (@VerizonSupport) January 26, 2021
People have additionally reported points with Google, Zoom, Gmail, and extra on Downdetector, however the stories seem like coming from the similar locations which might be experiencing issues with Fios. Google and Zoom’s standing pages aren’t displaying any outages, so it’s potential issues with these companies on the East Coast are tied to the Fios outage.
We’ve requested Verizon to remark, and the firm says it’s trying into it now. Acting Federal Communications Commission chairwoman Jessica Rosenworcel additionally mentioned that the Public Safety and Homeland Security Bureau is trying into the scenario.
We have seen stories of internet-related outages on the East Coast, making it troublesome for folks to work remotely and go to high school on-line. The @FCC Public Safety and Homeland Security Bureau is working to get to the backside of what is going on.
— Jessica Rosenworcel (@JRosenworcel) January 26, 2021
Update January twenty sixth, 3:27PM ET: Added new info from Verizon’s help account and a tweet from interim FCC chairwoman Jessica Rosenworcel.