If your iPhone 11 display has mysteriously stopped responding to your touches to some extent then Apple will substitute the show free of cost, by way of a brand new alternative program launched by the corporate.
As per the official assist web page, “a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module”. The affected models have been manufactured between November 2019 and May 2020, Apple says.
Apple hasn’t gone into any element about what’s brought on the fault, however in case you sort your iPhone’s serial quantity into the field on the assist web page you’ll be able to see in case your system qualifies for a free restore.
This appears to be a difficulty that solely impacts the usual iPhone 11 – it does not look as if the iPhone 11 Pro and iPhone 11 Pro Max are vulnerable to the identical fault primarily based on the data that is been shared thus far.
Getting your repair
As with different alternative applications Apple has run up to now, you will get your repair at an Apple Store, at a licensed Apple restore heart, or by mailing your iPhone off to Apple. The customary guarantee protection of your iPhone 11 is not affected.
If there are different issues with the system – resembling a cracked display – you may get charged for the repair fairly than getting it for free. This needs to be defined to you earlier than the restore is carried out, nonetheless.
You’ve received two years after the date of buy to get your free restore, in case you’ve received an affected system. If you have already paid to interchange a defective display, Apple will take into account refunding the price in case you contact them straight.
Whenever Apple launches a restore program like this – for the Third-gen iPad Air in March, for instance – it tends to not provide a lot in the best way of particulars, however the technique of getting your system sorted is often fast and easy.