Digital transformation is vital for boosting customer service, report suggests

Salesforce has launched new analysis displaying that following the chaos brought about to companies because of the pandemic, ecommerce companies are seeing a significant transformation.

The firm’s fourth State of Service analysis report studied over 7,000 people from 33 completely different nations, starting from customer service brokers and determination makers via to cellular employees and dispatchers. The findings revealed that the pandemic has actually uncovered customer service shortcomings, with 80% of service professionals stating that COVID-19 flagged up obtrusive gaps within the expertise getting used.


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