Fitbit is replacing some Sense smartwatches over ECG reading issue

Fitbit is contacting some house owners of its Sense smartwatch to supply replacements after discovering a bug affecting its electrocardiogram (ECG) readings. Users on the Fitbit boards have reported receiving emails from the corporate, warning that their gadgets are affected by an unspecified “hardware issue.” Fitbit has subsequently confirmed to The Verge that the issue particularly impacts its ECG performance. The emails ask affected customers to return the smartwatch to Fitbit, and says they are going to be given a alternative machine freed from cost.

Along with stress detection and temperature monitoring, the Fitbit Sense’s ECG app is one in all its main differentiating options in comparison with Fitbit’s different current smartwatch; the Versa 3. The ECG function is meant to permit the watch to learn the wearer’s coronary heart rhythm for issues like atrial fibrillation. Although it wasn’t accessible once we reviewed the smartwatch again in September, Fitbit rolled out its ECG app the next month.

When contacted for remark, a Fitbit UK spokesperson confirmed the issue to The Verge, and mentioned that the issue impacts the ECG app on a restricted variety of Sense gadgets. The downside means the app can incorrectly show an “inconclusive” end result throughout readings. Fitbit has additionally confirmed that no different gadgets, or future Sense smartwatches shipments, are affected by the issue and mentioned it is contacting affected customers on to issue replacements.

The $329.95 Fitbit Sense has had a little bit of a tough launch. Some of its most spectacular options weren’t accessible in time for our evaluate, and what was left could possibly be buggy to make use of. But to date Fitbit has proven it’s keen to deal with these points. It’s launched updates so as to add new options just like the ECG app and assist for Google Assistant, and now it’s proactively replacing gadgets with defective {hardware}. In our evaluate we mentioned Fitbit wanted to take some time to work out the Sense’s kinks, and it seems to be doing simply that.

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